Shipping & Returns

Shipping

We charge a flat rate of $11.00 per order for postage Australia-wide.  International parcels to New Zealand are charged at $22 per order.

All items are posted via Australia Post except in certain instances where the product exceeds the maximum size limit in which case the item will be sent via courier and may incur additional shipping charges. These additional charges will be specified at checkout if applicable.

PLEASE NOTE: EarthCalm Sanctuary Band and Child Nova Bands are not kept in inventory in Australia due the large variety of size and colour variations. These items will be shipped directly from the US and therefore include international postage charges of $70.

Free postage for all orders over $150 within Australia.*
* Excludes EarthCalm Sanctuary, Child Nova Bands and Earthcalm pendants

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.
Local PickupIf you are local to Jindabyne NSW, or planning to pass through, you are welcome to collect your order from our store in Leesville.

Returns

If you’re not 100% satisfied with the items you purchased, we offer a 90 Day Money Back Guarantee on unused goods in their original packaging or on damaged goods.  The product(s) must be returned in original condition and shipped back to Pure Space Solutions at customer’s expense. Approved returns will be refunded less the original cost of shipping. Please contact us via the contact page for return instructions.

PLEASE NOTE: EarthCalm Sanctuary Ban, Child Nova Bands and Earthcalm Pendants are not kept in inventory in Australia due the large variety of size and colour variations. Returns of these bands will be directly to EarthCalm in the US at customer’s expense. Once confirmation is received from EarthCalm that the product has been returned in an approved condition, Pure Space Solutions will refund your order, less the original shipping ($70) and any custom band sizing fees ($75 per band ordered with a specific custom size requirement).

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.